“Long before the pandemic, our plan to grow our business called for a strategic imperative to implement an end-to-end world-class Food Safety and Quality Management Systems to secure the safety and quality of food products in the entire food chain, from farm to fork. This strategy reinforces JFC’s mission to serve great-tasting food and bring the joy of eating to everyone. The evolution of our QMS has strengthened the company’s Food Safety & Quality culture over the years. It has protected the business reputation and enabled good business outcomes as manifested by progressive business growth, multiple brand acquisitions, and steadily growing network of restaurants across regions and countries. Food Safety Excellence was a strategic imperative and a bedrock for business sustainability.” ~Wally Mateo, Vice President, and Head of Quality Management of the Jollibee Group
For this year, 82 best practices from across the world were assessed by 16 honorable panels of expert international judges. Four out of these 82 entries were from the Philippines and Jollibee Group is among the three Philippine organizations that were given a 7-star rating.
Jollibee Foods Corporation (Jollibee Group) received a 7-star rating for its best practices on Food Safety and Quality (FSQ) at the 9th International Best Practice Competition 2023, organized by the Centre for Organizational Excellence Research (COER), a global business excellence research and consultancy firm.
Jollibee Group’s entry titled “One JFC End to End Food Safety and Quality Management Strategy” achieved the highest rating and was recognized for its exceptional performance and commitment to the highest standards in the industry. Jollibee Group was also cited as the strongest best practice in the Process Management and Improvement category.
Food Safety and Quality
The Jollibee Group’s end-to-end Food Safety and Quality Management strategy is benchmarked against internationally recognized risk-based standards, as applicable in each segment of the food chain. The said strategy was augmented to build a pool of Internal Quality Assessors that are technically equipped in conducting compliance audits among vendor partners across the globe.
As part of this strategy, the company also makes use of available technology to digitalize several manual & disparate processes in records management, quality monitoring, and in analyzing quality performances of hundreds of suppliers and thousands of restaurants across the globe. It also upgrades its Quality Management System (QMS) requirements each year to address external risks or threats, operational weaknesses, new regulations, and new customer requirements, which results in an evolving QMS model.
Continuing its commitment to FSQ, Jollibee Group’s Global QM recently developed a three-year master plan to build on the company’s Sustainability Agenda, which focuses on Food Safety, Environment Protection, and Social well-being.
In 2023, the Jollibee Group launched its Global Sustainability Agenda dubbed “Joy for Tomorrow” to serve as anchor for sustaining business growth while contributing to creating a better future for all.
A series of events will unfold in the next three years anchoring on awareness campaign, upgrading QMS to incorporate sustainability requirements in the restaurants and supply chain operations, and compliance monitoring.
The International Best Practice Competition is organized by COER, together with Best Practice Improvement Resource (BPIR), and Global Benchmarking Network; and in partnership with the Abu Dhabi Chamber of Commerce and Industry, Abu Dhabi Centre for Organizational Excellence, and Sheikh Khalifa Excellence Award (SKEA).
About Jollibee Group
Jollibee Foods Corporation (JFC, also known as Jollibee Group) is one of the fastest-growing restaurant companies in the world. Its mission is to serve great-tasting food and bring the joy of eating to everyone through its 18 brands with over 6,500 stores across 34 countries including the Philippines, United States, Canada, the People's Republic of China, United Kingdom, Vietnam, United Arab Emirates, and Australia.
The Jollibee Group has eight wholly owned brands (Jollibee, Chowking, Greenwich, Red Ribbon, Mang Inasal, Yonghe King, Hong Zhuang Yuan, Smashburger); four franchised brands (Burger King, Panda Express, and Yoshinoya in the Philippines, and Tim Ho Wan in certain territories in China); 80% ownership of The Coffee Bean and Tea Leaf; 60% ownership in the SuperFoods Group that owns Highlands Coffee; and 51% ownership of Milksha, a popular Taiwanese bubble tea brand. JFC also has a business venture with award-winning Chef Rick Bayless for Tortazo, a Mexican fast-casual restaurant business in the United States.
The Jollibee Group, through its subsidiary Jollibee Worldwide Pte. Ltd. (JWPL) owns 90% participating interest in Titan Dining LP, a private equity fund that owns the Tim Ho Wan brand. The Jollibee Group has a joint venture with the THW Group to open and operate THW restaurants in Mainland China. Recently, the Jollibee Group has signed an agreement to establish a joint venture company that will own and operate Tiong Bahru Bakery and Common Man Coffee Roasters in the Philippines.
The Jollibee Group has launched its global sustainability agenda dubbed Joy for Tomorrow, which aims to strengthen the company’s commitment to sustainable business practices. The agenda centers on the key pillars of Food, People, and Planet, and consists of 10 focus areas namely: food safety, food quality, nutrition & transparency, employee welfare, farmers livelihood, community support, good governance, packaging & recycling, waste reduction, and energy & water efficiency. Each focus area sets goals and initiatives that contribute and align with the United Nations Sustainable Development Goals (UN SDGs).
The Jollibee Group was named the Philippines' most admired company by the Asian Wall Street Journal for ten years. It was also honored as one of Asia's Fab 50 Companies and among the World's Best Employers and World’s Top Female-Friendly Companies by Forbes. The company is also a two-time recipient of Gallup’s Exceptional Workplace Award, making it the only Philippine-based company to receive the distinction.
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