Thursday, July 27, 2023

Jollibee Group reaffirms its dedication to ensuring food safety

“Food safety has always been part of our DNA. Across all our brands, we go to great lengths to ensure safety in all our practices—from food production and handling to processing and distribution. As more consumers rely on food delivery services for their everyday meals, food safety and quality throughout the delivery process becomes even more significant. Food delivery riders can make a difference by preventing foodborne diseases from spreading and implementing food safety practices themselves.” ~Wally Mateo, Jollibee Group Vice President and Head of Quality Management

Riders’ Role in Food Safety. Aggregator riders have an important role to play in ensuring food safety for customers, which is why part of this year’s World Food Safety Day Celebration of the Jollibee Group was an initiative to educate riders on food safety.

Food safety has consistently been the Jollibee Group’s foundation in providing delicious food and upholding the trust of its customers around the world. As a component of their Global Sustainability Agenda called Joy for Tomorrow, the company is strengthening its dedication to sustainable food safety measures throughout its supply chain.

Jollibee Group conducts yearly Food Safety inspections and certifications across all its stores, commissaries, and logistics. In 2022, the company conducted over 15,000 Food, Service, Cleanliness, & Condition Audits across all its stores worldwide. Jollibee Group employees also received over 125,000 online training hours on ensuring food safety and service quality.


The Jollibee Group uses risk-based and flexible methodologies to thoroughly verify the food safety and quality systems of its suppliers, commissaries, and distribution centers. It also conducts annual risk assessments to determine the appropriate audit mode, which is tailored fit to the store’s needs and to the season or external conditions during the audit period.

As of 2022, 100% of the Jollibee Group’s commissaries have their own internal audit system, which adheres to at least one external globally recognized standard such as Food Safety System Certification (FSSC), Safe Quality Foods (SQF), and ISO22000, among others. In addition, 94% of its commissaries have obtained third-party certifications from audits recognized by the Global Food Safety Initiative (GFSI).

The Jollibee Group also recognizes the importance of maintaining food safety standards in the transport, storage, and distribution of food products. Therefore, the company ensures 100% of its third-party logistics providers in the Philippines acquire ISO 9001 Quality Management Systems certification.

Jollibee Group Strengthens Commitment to Food Safety

Supply Chain Continuous Learning Program
The Jollibee Group, through its Global Quality Management Unit, recently gathered its global network of vendors and suppliers, commissary employees, and support groups in a training session on the latest industry trends.

The Jollibee Group partnered with global leader in cloud based QMS (Quality Management Systems) software, Veeva Systems, to conduct the training. The speakers were Natasha Telles D’Costa, Veeva Systems Director for Strategy – Food and Beverage for Asia; and Nirva Tee, Accounts & Partnerships Manager for Asia.

World Food Safety Day Celebration
The Jollibee Group also celebrates World Food Safety Day annually as part of continuing efforts to foster a food safety culture across the business. This year’s celebration focused on the theme “Food Safety Beyond Our Doors,” which recognized the key role of third-party delivery riders in ensuring food safety. Several Jollibee Group restaurants handed sanitizers and a scanned QR code containing a Food Safety Reminder poster to riders. The poster, written in Filipino, details the benefits of ensuring food safety to both riders and consumers, as well as the food safety tips that riders can practice regularly.

Making Food Safety Reminder Accessible to Riders. Links to Food Safety Reminders were made accessible to riders via a QR code in Jollibee Group stores.

Food Safety A Priority. Several stores of different Jollibee Group brands handed out free sanitizers to aggregator riders to remind them of the key role they play in ensuring food safety for customers.

To learn more about Jollibee Group, visit

About Jollibee Group
Jollibee Foods Corporation (JFC, also known as Jollibee Group) is one of the fastest-growing restaurant companies in the world. Its mission is to serve great-tasting food and bring the joy of eating to everyone through its 16 brands with over 6,500 stores across 34 countries including the Philippines, United States, Canada, the People's Republic of China, United Kingdom, Vietnam, United Arab Emirates, and Australia.

The Jollibee Group has eight wholly owned brands (Jollibee, Chowking, Greenwich, Red Ribbon, Mang Inasal, Yonghe King, Hong Zhuang Yuan, Smashburger); four franchised brands (Burger King, Panda Express, and Yoshinoya in the Philippines, and Tim Ho Wan in certain territories in China); 80% ownership of The Coffee Bean and Tea Leaf; 60% ownership in the SuperFoods Group that owns Highlands Coffee; and 51% ownership of Milksha, a popular Taiwanese bubble tea brand.

The Jollibee Group, through its subsidiary Jollibee Worldwide Pte. Ltd. (JWPL) owns 90% participating interest in Titan Dining LP, a private equity fund that owns the Tim Ho Wan brand. The Jollibee Group has a joint venture with the THW Group to open and operate THW restaurants in Mainland China. It also has a business venture with award-winning Chef Rick Bayless for Tortazo, a Mexican fast-casual restaurant business in the United States.

The Jollibee Group has launched its global sustainability agenda dubbed Joy for Tomorrow, which aims to strengthen the company’s commitment to sustainable business practices. The agenda centers on the key pillars of Food, People, and Planet, and consists of 10 focus areas namely: food safety, food quality, nutrition & transparency, employee welfare, farmers livelihood, community support, good governance, packaging & recycling, waste reduction, and energy & water efficiency. Each focus area sets goals and initiatives that contribute and align with the United Nations Sustainable Development Goals (UN SDGs).

The Jollibee Group was named the Philippines' most admired company by the Asian Wall Street Journal for ten years. It was also honored as one of Asia's Fab 50 Companies and among the World's Best Employers and World’s Top Female-Friendly Companies by Forbes. The company is also a two-time recipient of Gallup’s Exceptional Workplace Award, making it the only Philippine-based company to receive the distinction. 

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