Monday, August 14, 2023

Cebu Pacific Improves Travel Fund, Voucher Policies

“The improvements in our customer care policies, especially the non-expiry of our Travel Fund, is a testament to our commitment to our passengers and our promise to keep listening and improving. With these enhancements, we hope to make air travel even more accessible to every Juan.” ~Candice Iyog, CEB Chief Marketing and Customer Experience Officer

Cebu Pacific (PSE: CEB), the Philippines’ leading airline, offering non-expiring travel funds and extending the validity of travel vouchers are positive steps for an airline like Cebu Pacific.

Effective August 1, 2023, CEB rolled out the following changes:
1. NO EXPIRATION OF TRAVEL FUNDS. Previously, travel funds were valid for six (6) months from the date of conversion. However, under the new policy, travel funds will no longer have an expiration date. Passengers can now use their travel funds as a virtual wallet to pay for new bookings or add-ons in the future without any time constraints. 

In addition, those with a MyCebuPacific account can use their non-expiring travel funds not only  for themselves but also for booking flights on behalf of their family members or friends, adding  an element of convenience and support for their loved ones' travel arrangements.

2. LONGER TRAVEL VOUCHER VALIDITY. Travel vouchers will now be valid for 18 months, compared to the previous six (6) months. This allows passengers more time to use them for booking flights.

This latest initiative by Cebu Pacific highlights its commitment to listen to its passengers and adapt its services to meet their evolving travel needs. By putting customers' convenience and satisfaction at the forefront, Cebu Pacific is steadfast in maintaining its position as a customer-centric airline.

CEB currently flies to 35 domestic and 23 international destinations, spanning across Asia, Australia, and the Middle East.

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