Thursday, May 28, 2020

Redefining Customer Eperience at SM Supermalls in the East

SM Supermarket at SM City East Ortigas
As we slowly and carefully tread into the “new normal”, and flattening the curve is the country's main goal, SM Supermalls in the East has prepared its malls with the minimum health measures as set by the national government.
  • SM Center Angono
  • SM Cherry Antipolo
  • SM City East Ortigas
  • SM City Marikina
  • SM City Masinag
  • SM City San Mateo
  • SM City Taytay

Common high-touch areas are sanitized round-the-clock like hallways, ATMs, handrails, grocery carts, etc. Elevator capacities are reduced to 50%, imposing one-way traffic in hallways, motorcycle parking is spaced one slot apart and deployment of Safety Protocol Officers to enforce social distancing are just a few of the numerous measures imposed in each SM mall.

If leaving home is not in the options, SM Malls can bring shopping right at the fingertips. Shoppers can join the Take Out and Deliver Community on Viber and scroll on the shops of choice. Facebook pages of each SM Mall are daily updated with announcements about which shops are open on each day. 

Retail affiliates such as:
  • SM Supermarket
  • SM Hypermarket
  • Savemore
  • Uniqlo
  • Ace Hardware
  • Watsons
  • The SM Store
  • Pet Express
  • Miniso
  • Surplus Shop
  • SM Appliance

Are now open to serve customers. Select affiliates still offer call and deliver or pick-up for customers who choose to stay home while shopping. 

Ace Hardware at 2nd floor of SM Center Angono
SM Hypermarket at SM City Taytay
Miniso at the ground floor of SM Cherry Antipolo
Pet Express at SM City Masinag
Surplus at SM City San Mateo
Uniqlo at SM City Marikina
Food tenants who are open also comply with social distancing and sanitation measures for the safety of customers. Open food tenants include:

SM City Masinag
  • KFC
  • Starbucks
  • Marisons

Marison’s at Upper Ground Floor of SM City Masinag
SM City San Mateo
  • Ramen Kuroda
  • Samgyeopsal House
  • Goldilocks

Goldilocks at SM City San Mateo
SM Cherry Antipolo
  • Marty’s Food Snack
  • Monster Wings
  • Gerry’s Grill

Marti’s Food Shack at SM Cherry Antipolo
SM City Marikina
  • Breadtalk
  • Calle Reyes
  • Tokyo Tokyo

Calle Reyes at SM City Marikina
More food tenants are also opening for take-out and delivery on the other side of the East including:

SM Center Angono
  • Bonchon
  • Soya Bar
  • Gong Cha

Soya Bar at SM Center Angono
SM City Taytay
  • Classic Savory
  • Pancake House
  • Max’s Restaurant

Classic Savory at SM City Taytay
SM City East Ortigas
  • Café Mary Grace
  • Shakey’s
  • Macao Imperial Tea

Macao Imperial Tea at SM City East Ortigas

Ushering a new era of customer experience, SM Malls in the East will continue to provide safe and efficient solutions for the benefit of shoppers.

The East of Metro Manila is also being hard hit by the pandemic crisis. Coping has been hard for all especially to our usual shopping habits. Shoppers may now go the malls to buy their essentials, pay bills, transact in banks, have their gadgets repaired or take-out food from open restaurants provided that everyone should follow health protocols like thermal scanning, wearing of face masks, presenting of home quarantine passes upon entry and observing physical distancing. 

No comments:

Post a Comment