Load Up, Level Up Smart supports sustainable livelihoods through digital e-loading

“At Smart, we believe that technology should uplift lives. By making load accessible through Hatchiko and TELESCOOP, we’re helping everyday earners build small but more sustainable side businesses, supported by our expanding 4G and 5G network.” ~Christian So, Smart Assistant Vice President and Head of Key Accounts Modern Trade

For many Filipinos, selling cellphones is more than just a side business—it's their lifeline. Mobile services provider Smart Communications, Inc. (Smart) is making mobile load more accessible through the Hatchiko App, allowing members of the PLDT Employees Multi-Purpose Cooperative (TELESCOOP) to earn extra money through a streamlined, digital e-loading experience.

The Hatchiko program makes e-loading procedures more efficient by allowing users to manage transactions, monitor earnings, and help clients—all from their mobile devices.   It's a practical way to grow your clients and earnings without needing a physical location.   Hatchiko offers a variety of services to its clients, including bulk transaction management, platform integration, and e-load processing solutions.

“Our goal is to reshape how load reselling works by offering a digital platform that simplifies the entire process. Through the Hatchiko app, we’re empowering individuals with tools that make loading more efficient, transparent, and scalable—so they can manage their transactions with ease and grow their businesses sustainably.” ~Bill Vergel Mendoza, President of Hatchiko

TELESCOOP, a long-standing cooperative that supports PLDT employees and affiliates, has embraced digital change in order to better serve its members.   With the advent of Smart Load, Hatchiko has added a new revenue stream to its growing portfolio of digital services.

“This gives our members a meaningful opportunity to grow their income. It’s a small shift with a big impact—especially for those looking to build something of their own.” ~Benedicto Portugal, Chairperson of TELESCOOP

Smart e-load has been one of the top-selling products for retailers and resellers around the country since its 2003 launch.   Smart e-load, the world's first mobile communication technology, made prepaid services possible and made it easier for Filipinos to communicate both domestically and abroad.

As Smart expands its nationwide network, this initiative exemplifies the company's commitment to inclusive growth, where technology is used as a tool for advancement rather than only for connectivity.

Smart, Hatchiko Empower Load Resellers

“Our partnership with Hatchiko through our key account Muenchen Corporation ensures that our Smart load products and services are accessible to the millions of Filipinos that they serve, and at the same time, augment the income of resellers by adding value-packed and relevant products to their portfolio.” ~Gia Palafox, Head of Sales and Development at Smart

Smart Communications, Inc. (Smart), a wireless unit of PLDT Inc. (PLDT), has partnered with Hatchiko Corp. (Hatchiko), a digital and retail distribution company, to offer a digital platform to Smart load resellers.

Load resellers can manage transactions and track their load wallet balance, rebates earned, and Hatchifund balance via the Hatchiko digital platform at any time. They will also have access to Maya's simplified reloading and payment options.

“We aim to transform the current load reseller model by launching a digital loading portal that simplifies and streamlines the loading process for both resellers and consumers, empowering them with tools that can enable a more efficient, transparent, and scalable solution to support resellers in managing their transactions and growing their businesses.” ~Bill Vergel Mendoza, President at Hatchiko

Since its introduction in 2003, Smart e-load has been one of the fastest-selling products among resellers and retailers across the country. Smart e-load, a world-first innovation in mobile communication, ushered in prepaid services, democratizing access to mobile communication for Filipinos and facilitating communication across the country and internationally.

“Smart has been a valued partner of Muenchen and Hatchiko, and they have supported us in all our endeavors, especially in improving the livelihood of our members.” ~Roselle Calica, President at Muenchen Corp. 

Hatchiko is Muenchen's digital arm, offering a variety of services to its users such as platform integration solutions, bulk transaction management, and e-load processing.

Partnerships with companies such as Hatchiko and Muenchen are an important part of PLDT and Smart's commitment to closing the digital divide and providing more Filipinos with access to communications, which contributes to the United Nations Sustainable Development Goals (SDGs), particularly SDG 9 - Industry, Innovation, and Infrastructure.