Thursday, March 19, 2020

McDonald’s works with GrabExpress, GrabFood, and foodpanda to deliver food during enhanced community quarantine

In these trying times during the enhanced community quarantine throughout Luzon, McDonald’s ensures its customers that they are taking immediate steps to support everyone in staying safe and eating safely.

McDonald’s Philippines announces the necessary temporary adjustments for McDelivery services effective March 17, 2020, in compliance with the government-mandated regulations to flatten the curve in the number of local COVID-19 cases.

McDonald’s Philippines announces the necessary temporary adjustments for McDelivery services effective March 17, 2020. This is in compliance with the regulations of the enhanced quarantine in Luzon implemented as a safety measure to control the COVID-19 pandemic.

Maximizing McDonald’s Partnership with GrabExpress 

McDonald’s maximizes its ongoing partnership with GrabExpress to be able to serve more customers via McDelivery during this challenging period.

With the limited workforce available, McDonald’s stores can opt to book a GrabExpress, utilizing its extended pool of delivery-partners. There will be no additional charges for the customer should the delivery be made via GrabExpress. 

McDonald’s and GrabExpress assure customers that all delivery personnel will be well-equipped to handle food, and are applying necessary safety and sanitary measures. GrabExpress drivers will also be observing McDelivery’s No-Touch procedure as a precautionary measure. 

Alternative Delivery Platforms through GrabFood and foodpanda

With food delivery platforms having resumed operations last March 17, customers can also order McDonald’s via GrabFood and foodpanda on top of the McDelivery App and website. The process will remain the same whereas bookings through GrabFood and foodpanda will be fulfilled by their respective delivery partners.

McDelivery is still available nationwide but with the following limitations in Luzon. Below are further guidelines taking into consideration the limited workforce: 
  1. Only orders placed between 7:00AM to 4:30PM will be accommodated (but may vary per area depending on store availability).
  2. Not all areas will be covered (limited workforce may not be able to cover demand).
  3. No delivery time guarantee (goal is to deliver as soon as possible but a limited workforce may cause delays).

McDonald’s prioritizes the health and safety of both its employees and customers and these temporary measures will be executed with everyone’s well-being in mind. Once the quarantine is lifted, McDonald’s commits to being fully 100% operational to serve its customers.

For more of the latest updates, stay tuned to McDonald’s Philippines' official social media pages on FACEBOOK and TWITTER.

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