Skyro's AI-powered omnichannel CX gets recognized at CXGS 2026

“We’re deeply honored by this recognition. It reflects how we’re reshaping customer care at Skyro – making every interaction simple, fast, and consistent, and treating every customer and every question as a priority. This win reinforces our focus on building a seamless, connected support experience across all channels.” ~Jorge Brisuela, Skyro Head of Customer Care

(L-R) Skyro’s platform lead Vitaliy Likhachev, Head of Mobile (product, UX) Vladimir Shchepetkov, Customer Care QA Manager Alyssa Principe, Head of Customer Care Jorge Brisuela and Business Analyst of Customer Care
Ivan Khishba.

SEC-registered financial lending firm Skyro received a Certificate of Distinction in the Excellence in Omnichannel Experience category at the CXGS Excellence Awards Philippines 2026, held at the Sheraton Hotel in Pasay City.

The CXGS Excellence Awards recognize companies that are transforming the customer experience through innovative strategies, technology use, and seamless omnichannel experiences.

At Skyro, customer service is founded on the simple idea that every discussion should start with full visibility rather than with nothing. An AI-powered layer improves its client care solution, which combines client history, interactions, and signals into a single, all-encompassing image. Customer satisfaction is remains high at over 95%, with 16% of negative app store ratings improving after proactive engagement. This demonstrates how the system is designed to give each client request full context.

This tactic seeks to reduce customer effort while boosting consumer confidence in financial services. By removing the need to wait, repeat information, or resume conversations, Skyro enhances the quality of customer service for Filipino customers.

Customers can get in touch with Skyro using the app's chat function, phone, email, social media, app reviews, and CSAT (customer satisfaction) ratings. SMS is used for reminders and follow-ups. At this scale, Skyro handles over 6,000 incoming calls, 5,800 outgoing calls, 4,700 emails, over 5,500 customer feedback comments, and around 3,500 SMS messages each month in addition to about 85,000 in-app discussions.

This is made possible by a system that was built for speed and continuity and integrates client history and activity into a single view. Customers can speak with a live person in as little as two to three minutes, depending on availability, and get a thorough response in roughly five minutes. Connections can happen in less than a minute in some circumstances.

Jorge Brisuela, Skyro's Head of Customer Care, claims that the recognition represents a more significant shift in the organization and delivery of customer support.

What sets Skyro apart is how these touchpoints work together. Customers can move between channels without restarting conversations or repeating details, allowing each interaction to continue naturally from the last.
 
To learn more about Skyro’s flexible financing options and channels, visit skyro.ph and follow its social media accounts on Facebook, Instagram, LinkedIn, YouTube, and TikTok.